	What to compare
Directly to Your Home (Included)	Is home delivery included?
$0 Administration fee	Are there administration fees?
$0 Stripe Pay fee	Are there payment processing fees?
✓ Microchip, Vaccinations, Health Certificate	What health essentials are included?

	What to compare
$995 In-Cabin Chaperone, Nationwide	What does a flight nanny cost?
✓ Confirmed Flight, Not Standby	Is the flight confirmed?
✓ Puppy Flies in Cabin	Will my puppy fly in the cabin?
✓ Microchip, Vaccinations, Health Certificate	What health essentials are included?

Refund policy

We want you to understand your options before bringing a puppy home. Contact us at [email protected] or (888) 670-4355 as soon as possible if you need to cancel a booking, report a health concern, or discuss care for a puppy you can no longer keep. Every purchase is subject to our review and approval.

Cancelling a booking

If you cancel within 72 hours of booking, we will refund your payment to the original payment method, less the $599 cancellation fee and any applicable charges described in our Terms of service. Cancellations after 72 hours are nonrefundable under those Terms. Confirmed flight bookings and flight nanny fees are nonrefundable. If you request a change after travel plans are confirmed, a $150 change fee may apply. These terms are subject to the legal rights described below.

After your puppy arrives

We do not offer a change-of-mind return for a monetary refund. If you can no longer care for your puppy, please contact us. We will make a reasonable effort to help find a new home. A voluntary return for rehoming does not include a refund or credit, and you are responsible for related travel expenses, subject to applicable law.

Our Health Guarantee explains coverage, eligibility, claim steps, exclusions and available remedies. It generally provides three years of coverage, with different terms after the first year and a one-year limit for Bulldog breeds. An optional extension may be available under the Terms. Please contact us promptly if you believe your puppy has a covered health issue. Once we validate an eligible claim, we process reimbursement within two weeks, subject to any shorter deadline required by law.

Your legal rights

Nothing in this policy or our Terms of service limits any refund, exchange, reimbursement or other remedy required by applicable law. This includes rights that may apply when a dog is certified unfit for sale under New York law. If a term conflicts with applicable law, the law controls. Contact us using the details above so we can help you exercise any applicable rights.