Shipping policy
We arrange puppy transportation, generally through ground transportation partners. The breeder and veterinarian must confirm that a puppy is ready to travel before delivery is scheduled. We normally provide an estimated delivery date and time about 24 hours before delivery. Weather, traffic, a puppy's health and other travel conditions may change the schedule. Delivery may take place outside typical daytime hours. We will keep you informed if plans change.
An authorized person at least 21 years old must be present with photo identification to accept the puppy. We confirm the delivery method, destination and any separate transportation charges before booking. Flight bookings and flight nanny fees are nonrefundable under our Terms of service, subject to applicable law. A purchaser-requested change after travel plans are confirmed may incur a $150 fee. Please review the Transportation section of the Terms for further details and call (888) 670-4355 with delivery questions.